Support Services from Brovanture

At Brovanture our continued commitment to customers has led us to develop a comprehensive strategy to ensure that your Oracle Hyperion application remains optimised and is consistently available to the finance team.

Our experience shows that organisations enjoy their best return on Oracle Hyperion applications when the software is pro actively maintained. Oracle Hyperion applications are designed to support dynamic processes such as planning, budgeting, forecasting and reporting and it is our expectation that your applications will change continuously. Brovanture's role is to ensure that your application remains effective, optimised and relevant.

Managed Services and Support

At Brovanture, we specialise in bringing application expenditure under control, preventing the sometimes inevitable cycle of application frustration and never ending investment. We help our clients realise the full potential of their product, and ensure it evolves with the business. Processes remain flexible and can change with the business model.

With support from Brovanture you can be assured of access to skilled Oracle authorised application specialists, and a complete understanding of your business processes.

PDFDownload our support brochure for more detail ›

Support Diagram

What to expect

  • Predictable support, maintenance and change management costs
  • Pro-active application & infrastructure maintenance
  • Access to skilled Hyperion consultants
  • Faster issue identification and resolution
  • Long term commitment to your application implementation
  • Value based application and process advice
  • Benchmarking and associated measurements


Telephone Support on: +44 (0)1483 685454

Pay-Per-Use Support

 

Brovanture provides a pay-per-use facility via our website which is the preferred option of some of our international clients. We provide full online and telephone help-desk support with extended hours availability and comprehensive access to our Oracle Hyperion specialists.

 

As with all our support customers, we can provide virtualised support for remote access, and will liaise as needed with the Oracle Support Team on your behalf.

 

We offer flexible payment methods, in multiple currencies, and can offer you complete peace of mind when it comes to maintaining your Oracle Hyperion Application Suite.

Support Request

PayPal

Please note:

Pay per Use support is casual support for those clients that do not have Application Specific Support Agreements and have queries or issues with their Planning software. This support is provided at our standard support hourly rate (£106.00 per hour). The minimum charge will be 30 minutes.

 

If a purchase order is required please make sure it is available when you use this form or when you call the Support Desk on : +44 (0) 1483 685454

 

Standard Support Help-desk

Brovanture uses the award winning Zendesk application to handle online
issue reporting and manage our service level provision.

Your calls will be handled by highly skilled Hyperion application experts
who if required, can access your systems and assist directly with your
issues. The Brovanture support team will interact with the Oracle
Helpline on your behalf to resolve technical issues.

Helpdesk services

Pro-active Maintenance Support

When you combine our help-desk services with our Pro-active maintenance support, you have assurance that your Oracle applications will continue to remain aligned with your business.

 

We provide detailed monthly monitoring reporting, which helps us assess your application performance in order to provide recommendations around:

 

  • Usage and database/hardware sizing
  • Continuous configuration, change and release management
  • When to health-check your application
  • Upgrade information and advice